We believe that being profitable and sustainable in the long term is fundamentally important, which is why we strive to generate long-term value for all our stakeholders through a series of principles and commitments.
Our stakeholders are defined in our General Sustainability Policy1. In order to compile all their opinions and ensure transparent relationships, we have communication and consultation channels to which all stakeholders have full access.
The following diagram shows the channel and frequency with which we contact our stakeholders.
| Stakeholder | Communication Channel | Contact frequency |
|---|---|---|
| Employees | Ethics Line. |  |
| Clients | Branch Communication Channels, Digital Channels and Advertising, Support through Offices, Contact Center and Social Media. | |
| Santander Customer Ombudsman. | ||
| Civil Society Organizations | Annual Call Fideicomiso Por los Niños de México, Todos en Santander. |  |
| Authorities | Presentation and Publication of Reports based on the Stock Regulations. Exchanges on which the Santander Mexico’s Shares are listed. |  |
| Regulators/ Supervisors | Publication of financial and non-financial information. Responses to questionnaires. | |
| Suppliers | Local Outsourcing and Suppliers Management Forum. | |
| Procurement Platform (Aquanima) and Information on Website. | |
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| Investors | Annual Report (Financial). |  |
| Investor support line: 55 5269 2275
Investor website: https://www.santander.com.mx/ir/home/ Investor e-mail: investor@santander.com.mx |
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| Financial Data and Non Financial Data Reports and Presentations. | | |
| Shareholders | Shareholder website: https://www.santander.com/es/accionistas-einversores
Shareholder app: www.santander.com Shareholder e-mail: accionistas@santander.com Shareholder Support Line: +34 91 276 92 90 WhatsApp: +34 91 276 92 90 Virtual Shareholder Service: Ciudad Grupo Santander. Av. Cantabria s/n 28660 Boadilla del Monte, Madrid (España) |
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