We believe that being profitable and sustainable in the long term is fundamentally important, which is why we strive to generate long-term value for all our stakeholders through a series of principles and commitments.
Our stakeholders are defined in our General Sustainability Policy1. In order to compile all their opinions and ensure transparent relationships, we have communication and consultation channels to which all stakeholders have full access.
The following diagram shows the channel and frequency with which we contact our stakeholders.
Stakeholder
Communication Channel
Contact frequency
Employees
Ethics Line.
Clients
Branch Communication Channels, Digital Channels and Advertising, Support through Offices, Contact Center and Social Media.
Santander Customer Ombudsman.
Civil Society Organizations
Annual Call Fideicomiso Por los Niños de México, Todos en Santander.
Authorities
Presentation and Publication of Reports based on the Stock Regulations. Exchanges on which the Santander Mexico’s Shares are listed.
Regulators/ Supervisors
Publication of financial and non-financial information. Responses to questionnaires.
Suppliers
Local Outsourcing and Suppliers Management Forum.
Procurement Platform (Aquanima) and Information on Website.
1. In February, 2023 the General Sustainability Policy and the Human Rights Policy merged to better integrate the objectives of both policies into existing processes.
Regular: Channel with a pre-established frequency.
Constant: Uninterrupted channel of communication..
