Teamwork plays a fundamental role in achieving our goals and driving the well-being of the children of Mexico, which is why we work closely with the following organizations:

• • Fundación Merced: it focuses on developing social projects and measuring results.
• • Ambiente Acuavita: it drives financial resilience and the management of institutional risks.
• • UNAM National School of Social Work: eleven interns took part in social projects coordinated by the CSO’s.

Sustainable Partners

For more than 16 years, we have coordinated voluntary fundraising campaigns via our ATM network with the support of our customers and users, helping a number of social and environmental causes alongside CSO’s that share our social development goals.

We have channeled more than MXN $438 million since we began this program. We are proud to help drive the progress of the most vulnerable communities and support different causes focusing on health, homes, education and the environment.

Bécalos and Seed Capital

In conjunction with the Mexican Association of Banks (ABM) and Fundación Televisa, we help low-income students and teachers continue their studies by offering scholarships. These include full academic year scholarships for elementary, secondary and higher education; scholarships for academic excellence; scholarships for technical and science degrees; and, teacher and principal training scholarships.

This has been made possible by fundraising efforts from our customers and users through our ATM network. In 2021, we raised MXN $2,815,932 and donated MXN $4,634,019 in seed capital, benefitting 1,896 people.

Casa de la amistad

In conjunction with this organization, we support children and young people from low-income backgrounds who have cancer. In 2021, we used our ATM network for fundraising, achieving a total of MXN $2,038,070, which was used to treat 293 children and young people through comprehensive medical support and medication.

UNICEF

This United Nations organization protects the rights of children, especially in terms of their right to quality education. In 2021, we raised MXN $1,240,075 via our ATM network, benefitting 12,807 people.

Reforestamos México

This organization focuses on protecting forest ecosystems in order to guarantee the social and economic development of the communities that depend on them. In 2021, our 14th year of working with this organization, we raised MXN $1,233,940 through our ATM network, benefitting 6,800 people.

Escuelas SER

The School of Self-Improvement, Excellence and Results (Escuela SER) is tasked with offering quality education to children from vulnerable backgrounds. This is the third year we have partnered with this organization, and we raised MXN $1,457,342 through our ATM network, benefitting 3,646 students and teachers.

Va por mi cuenta

We work with this organization to eradicate food poverty. In 2021, we collected MXN $1,237,250 through our ATM network, benefitting 2,694 girls and boys from low-income backgrounds.

Corazón Urbano

Through our ATM network, we raised MXN $1,266,770 to benefit 144 low-income families living in houses made from waste materials, helping to improve their living conditions.

Donations

We also donated to:

• • Consejo de la Comunicación: as part of our partnership with them to ensure that Mexican society has access to communication campaigns that drive development in the country.
• • Educación Para Compartir: to help train teachers in the fun teaching methodology Finanzas para Compartir, allowing them to adapt and replicate these courses with their students and helping raise awareness among boys and girls of basic concepts of economics and finance.

Corporate Volunteering

Our mission is to contribute to people’s progress in a Simple, Personal and Fair way. We have been able to achieve this thanks to the significant contributions and hard work of our employees, reaffirming Santander’s commitment to society thanks to the direct actions of our employees.

We promote corporate volunteering not only to drive the social well-being of the communities in which we operate, but also to help reaffirm our employee’s pride in being part of the Bank, and developing the skills and capabilities they need in their personal and professional lives, including collaboration, teamwork, leadership and creativity.

We also raise awareness among our employees of the social and environmental issues we are faced with on a daily basis, inviting them to come up with their own ideas about volunteering activities so that, together, we can obtain the desired result.

During 2021, as a result of the COVID-19 pandemic, some of our volunteering was undertaken remotely; however, this did not prevent us from reaching our Responsible Banking goals. In 2021, we achieved the following results:

Virtual HR Volunteering

In collaboration with Fideicomiso Por los Niños de México, Todos en Santander, a series of virtual webinars about health, healthy habits, storytelling, music, competitions and games were broadcasted to the organizations supported by FPNM in conjunction with the contributions of family members and administrative staff from these organizations. A total of 12 volunteering sessions were organized, benefitting 51 organizations and 5,130 girls, boys and young people.

Volunteering - Risk Pro (Retirement Home – Philanthropy, BEI Risks and SME)

The San José Culiacán Retirement Home offers adults over the age of 60 who have no family or have been abandoned a space to live and access to quality treatment and services. To meet the basic needs of these 66 elderly people (48 men and 18 women) from Culiacán, Sinaloa, 9 of our employees used their own resources to provide an in-kind donation totaling MXN $6,250.

Volunteering - Risk Pro (2021 Parish- Christmas Party)

With the support of 18 of the Bank’s employees, we raised MXN $8,750 worth of in-kind donations (blankets, candy and toys) for 74 children taking catechism classes at the Santa Eduviges Parish. These gifts were given out during an event organized for the children that included a clown show.

Volunteering – BEI/DIF (Retirement Home)

Our volunteers visited 44 elderly people (22 men and 22 women) living at the DIF Reynosa Retirement Home, providing them with basic personal care items, including adult diapers, wipes, incontinence pads, razors, deodorant, toothbrushes, shampoo, shower gel and other articles. We also donated inflatable mattresses, sleeping bags, shoes, and women’s and men’s clothing, among other items. We are proud to be the first institution to bring donations to this new retirement home.

Volunteering – BEI/DIF (Sembrando Vida)

Our volunteers visited the Fraccionamiento Los Caracoles neighborhood in Reynosa, Tamaulipas, to plant 30 trees and benefit 200 families living in the area. The goal of this program was to raise awareness among the community of the importance of environmental conservation.

Volunteering - Tuiio for the Community

Through Tuiio, we supported 574 boys and girls at 18 shelters, covering every region in which our financial inclusion division operates. This in- kind donation totaled MXN $55,800.

Volunteering – Recuperaciones

A total of 28 boys and girls aged from 0-12 were offered support through Fundación Quinta Carmelita IAP, including food, psychological support, medical treatment and formal education. Clothes, toys, boxes of face masks and candy were donated, in addition to food, such as tins of tuna, toilet paper, rice, lentils, beans, UHT milk, cereal, cookies and cooking oil, representing a total in-kind donation of MXN $60,000.

Volunteering - BEI (San Agustín Chihuahua Migrant Shelter)

We supported migrants travelling through Chihuahua by donating food and water to vulnerable communities.

Volunteering - Delicias con causa

We organized a sale of food made by a family-run business called Tomatitas. The beneficiary of the funds raised was Giovanna, a Bank employee who suffered a physical disability as the result of an accident and now requires a prosthetic leg to walk. The Internal Communication and General Services area issued a memo to employees about the sale of food, which was held at the cafeteria in our Corporate Offices in Santa Fe on September 29. A total of MXN $30,000 was raised, thanks to which Giovanna and another young woman, Rocío, were able to change their prosthetics.

Volunteering - ITAM PRO-BONO 2021

We coordinated four high-impact courses on innovation and transformation within the financial services sector to help drive the development of human capital and professional outreach activities within the ITAM academic community. The courses were given by a group of distinguished executives from the Bank.

Humanitarian Aid

As part of our commitment to society, we focus on those communities that have been affected by natural disasters, including floods and earthquakes, among others.

In 2021, we focused on the following actions:

CRECIENTE (Center for Resources to tackle Floods, Emergencies and Temporary Needs)

Given that flooding has affected Tabasco in recent years, we rolled out, in conjunction with other institutions, CRECIENTE, the first nationwide digital platform of its kind. The goal of this platform is to organize, prevent and prepare society, CSO’s and the authorities to act more efficiently and timely when faced with natural disasters.

Donations to the healthcare sector in Querétaro

As a result of the COVID-19 pandemic, and in conjunction with the Santander Foundation, we donated a total of MXN $6.3 million in medical equipment to the Querétaro General Hospital, not to mention donating 72,000 meals to medical staff from the Children’s Hospital, Women’s Hospital, and Dr. Felipe Núñez Lara Hospital.