Based on the GRI Standards recommendations, the following process was implemented:

The methodological model used for this study encompasses the following areas:

• •Review of the Group’s Responsible Banking strategy.
• •Review of the Annual Report and the results from Santander Global’s materiality study.
• •Alignment with international programs, the 2030 Agenda and global sustainability indices.
• •Comparative study with other companies from the finance sector and leaders in the area of sustainability.
• •Review of external and internal press releases.
• •Dialog with stakeholders based on:
  • »38 surveys answered by Civil Society Organizations.
  • »549 surveys answered by employees.
  • »371 surveys answered by suppliers.
  • »12 corporate questionnaires.
  • »22 corporate interviews.
  • »Analysis of pre-existing and recent customer studies and references.