2021

Highlights



Meeting our public commitments

The 11 public commitments Banco Santander announced in 2019 reflect our responsible banking ambitions and help embed environmental, social and governance (ESG) criteria in operations. They are “SMART” (Specific, Measurable, Achievable, Realistic and Time-bound) to fulfil the UN Sustainable Development Goals and the targets set out in the Paris Agreement on climate change.

In 2021, we met (or exceeded) all our commitments for 2019- 2021 and made progress on all our targets. Our new public commitments include initial decarbonization targets for the power industry for 2025 and 2030, which measure emission intensity.



A. According to Great Place to Work, Top Employer, Merco and other external indices in each country.
B. Senior positions make up 1% of the total workforce.
C. Equal pay gap based on same jobs, levels and functions.
D. Unbanked, underbanked and financially vulnerable individuals who receive tailored finance solutions and become more aware and resilient through financial education.
E. Includes Grupo Santander's contribution to green finance: project finance; syndicated loans; green bonds; capital finance; export finance, advisory services, structuring and other products, to help customers transition to a low-carbon economy. EUR 220bn committed from 2019 to 2030.

F. In countries where we can verify electricity from renewable sources at Banco Santander properties.
G. In our core geographies (G10).
H. For G10. Does not account for COVID-19 measures that might have involved plastic.
I. Students given a scholarship through Santander Universities who will do an internship at an SME or take part in Santander-endorsed entrepreneurship programmes.
J. The initial target of 200k beneficiaries was reached in 2020 and therefore the bank committed to offer 125k additional scholarships by 2021.
K. Does not include Santander Universities or financial education initiatives.

Our progress in 2021



A. This policy will be approved in 2022.

Awards and recognition

One of the world’s best places to work

For the third consecutive year, Great Place to Work named Banco Santander one of world's 25 best workplaces, out of more than 10,000 organizations worldwide that foster exceptional employee experiences centred on trust and fair treatment. We were the only bank in the ranking.

Best Bank for Financial Inclusion and Best Bank for Sustainable Finance in Latin America

Euromoney named Banco Santander “Best Bank for Financial Inclusion” and “Best Bank for Sustainable Finance in Latin America”. It highlighted our efforts to make financial services more accessible and financially empower people and businesses through programmes in Latin America, Europe and the US. It also commended our work to promote digital channels (especially among the elderly) during the pandemic and aid the transition to a low-carbon economy.

Top Employers 2021

Santander received its fifth consecutive Top Employers Europe certification in recognition of its excellent working conditions and contribution to employee development. We received the certificate in three of our core markets in Europe (Spain, Poland and the UK) as well as for our Santander Consumer Finance units in Germany, the Netherlands, Austria, Poland, France and Belgium.

One of the 100 most valuable brands in the world

Our work to help communities prosper in a way that is Simple, Personal and Fair earned us recognition as the biggest bank in the eurozone and sixth globally in Interbrand’s 2021 Best Global Brands ranking.

ESG indices and analysts