• Responsible Banking Report | 2020
Materiality

assessment

During 2020, we undertook a materiality study to identify those topics that help drive sustainability within Santander Mexico from an economic, social, environmental and ethical perspective. We focus our actions on ensuring that our business is both profitable and sustainable while generating value for our stakeholders and the community in general.


Based on GRI Standards recommendations, we implemented the following process:

The methodological model used for this study encompasses the following areas:

  • •Review of the Group’s Responsible Banking strategy.
  • •Review of the Annual Report and the results from Santander Global’s materiality study.
  • •Alignment with international programs, the 2030 Agenda and global sustainability indices.
  • •Comparative study with other companies from the finance sector and leaders in the area of sustainability.
  • •Review of external and internal press releases.
  • •Dialogue with stakeholders based on:
    • »38 surveys answered by Civil Society Organizations.
    • »549 surveys answered by employees.
    • »371 surveys answered by suppliers.
    • »12 corporate questionnaires.
    • »22 corporate interviews.
    • »Analysis of pre-existing and recent customer studies and references.

The topics identified in this study were categorized based on their relevance to the business strategy, the value they generate for our stakeholders, and their presence within the information sources consulted. As a result, 15 material topics were identified:

  • 1. Customer satisfaction
  • 2. Talent attraction and retention
  • 3. Cybersecurity
  • 4. Business ethics
  • 5. Support for entrepreneurship
  • 6. Diversity and inclusion
  • 7. Digitalization
  • 8. Sustainable financing
  • 9. Risk Culture
  • 10. Corporate governance
  • 11. Environmental footprint
  • 12. Financial inclusion
  • 13. Community investment
  • 14. Sustainable procurement
  • 15. Occupational health and wellness