Responsible Banking

Report

Responsible Banking Model.

Our Sustainability Model evolved into our Responsible Banking Model to help integrate our virtuous circle and the challenges of the Responsible Banking Agenda, allowing us to achieve our mission.

Responsible Banking Model

Responsible Banking Agenda.

We develop our activity in a rapidly changing world, which creates new challenges and opportunities. We have identified two main challenges that make up our agenda: adapting to the new business environment and contributing to inclusive and sustainable growth.

Responsible Banking Agenda

International Standards.

We work alongside a range of national and international organizations to achieve goals that focus on ethics, transparency and sustainable growth.

International Standards

Commitments 2025.

Our aim is to create commitments that are SMART: specific, measurable, achievable, realistic and time-bound. The commitments also reflect the ways in which our business can address the United Nations’ Sustainable Development Goals most relevant to our operations; and our support for the Paris Agreement’s aim to combat climate change and adapt to its effects.

Commitments 2025

Principles for Responsible Banking.

Banco Santander was one of the founding members contributing to their elaboration in alliance with the United Nations Environment Program Finance Initiative.

Principles for Responsible Banking

Financial Inclusion.

We are promoting financial inclusion in three key areas: guaranteeing access to quality financial services and products; offering products and services that have been adapted to the needs of each community and each group; and, promoting financial education to ensure that people can make better use of their financial resources.

Financial Inclusion

Corporate Governance.

Our Corporate Governance is the basis for achieving our goals and making all our operations possible, which is why we strive to improve our policies and procedures to create value for our employees, customers, shareholders and society.

Corporate Governance

Communities.

We promote social development to leave a positive mark on each of the communities in which we are present. Our commitment focuses on building alliances to achieve a better future for all.

Communities

Supporting Higher Education.

At Santander, we are convinced that education is the cornerstone of efforts to drive the progress of current and future generations and the creation of a better world. This is why our social investment strategy focuses on education, mainly higher education.

Supporting Higher Education

Employees.

Our employees are the cornerstone of our success, and it is thanks to their commitment and performance that we are proud to be able to call ourselves a responsible bank.

Employees

Environment.

We support the on-going development of renewable energies, and we help our customers in their transition towards a green economy.

Environment

Our stories

"What we like most about Tuiio is the fact that they gave us a debit card that allows us to save, buy products and continue moving forward. Knowing that we have money on the card, I no longer feel worried. Without this loan, we would never have been able to get the business off the ground. We started at square one with that money. I would like to thank them for having helped us to build something and allowed us to look to the future."

Mercedes Cruz,

Tuiio Customer.

As a result of the COVID-19 pandemic, in our role as a Responsible Bank, we have offered help to sectors that need it the most.

Apoyo

COVID-19

Responsible Banking
Report 2020

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