One year after Banco Santander became a signatory and founding member of these Principles, we are reaffirming our commitment to work alongside the authorities and society, in addition to partnering with our clients, especially those who are most vulnerable at times of difficulty, to make our country, and the world, a better place to live.

We have a global governance structure spearheaded by the Responsible Banking, Sustainability and Culture Committee, whose job it is to supervise the Group’s Responsible Banking strategy, focusing on two major challenges: the New Business Environment, and Inclusive and Sustainable Growth. This committee is also tasked with implementing and analyzing all policies relating to this area.

The purpose of these two challenges is to focus on:

• •Supporting our customers’ transition to a low-carbon- emission economy.
• •Promoting financial inclusion and empowerment.
• •Maintaining a robust culture that is underpinned by a trained, motivated and diverse workforce in order to offer tailor-made solutions that cover our customers’ needs.
• •Improving the communities in which we operate.
• •Promoting education to drive financial resilience.
• •Driving the transition to a green economy.
• •Reducing our environmental footprint.

Based on our global culture, Santander’s Mexico Responsible Banking Model comprehensively focuses on generating value for our stakeholders, who are defined in our virtuous circle, which is part of our on-going efforts to meet the Responsible Banking Agenda based on our two challenges.

Consistency between our operations and our commitment to the 2030 Agenda for Sustainable Development and the Paris Agreement on Climate Change enables us to report our results regarding compliance with the six Principles of Responsible Banking outlined below.