- Responsible Banking Report | 2019
Stakeholders
Below are the four major stakeholders (highlighted in our virtuous circle), and those with whom we have the most frequent contact:
| Stakeholder | Communication Channel | Contact frequency |
|---|---|---|
 |
Complaint System. |  |
| Ethics Line. | ||
 |
Branch Communication Channels, Digital Channels and Advertising, Support through Offices, Contact Center and Social Networks. | |
| Santander Customer Ombudsman. | ||
 |
Board of Directors of Universia. |  |
| Santander Universities Higher Education Support Plan. | |
|
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Responsible Banking Report. Social networks Santader Mexico. |
|
 |
Anual Call Fideicomiso Por los Niños de México. |  |
 |
Presentation and Publication of Reports based on the Regulations
of the Stock. Exchanges on which the Santander Mexico’s Shares are listed. |
 |
 |
Annual Report (Financial). |  |
| Shareholder Report. | |
|
| Shareholder Support Line 55 5269 2275. Shareholder e-mail and website: accionistas_mx@santander.com / https://www.santander.com.mx/ir/home/ |
|
|
| Investor e-mail and website: investor@santander.com.mx / www.santander.com.mx/ir/home/ |
|
|
| Financial Data Reports and Presentations. | |
|
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Local Procurement Committee. | |
| Procurement Platform (Aquanima) and Information on Website. | |
|
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Meetings and Coordination with Financial Workers Associations in Mexico. | |
 |
Phone: 55 5257 8124. E-mail: agduran@santander.com.mx |
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