Based on the GRI Standards, the process we carried out was as follows:

The study was carried out through:

• • 1,562 clippings external and internal news clippings.
• • Alignment to the Sustainable IPC and DJSI.
• • Review of the Sustainability Report Spain 2018.
• • 36 surveys to social organizations.
• • Two evaluations of results of Santander programs.

• • Two Corporate Surveys.
• • Compendium of four communication channels with customers and employees.

Twenty-six issues were identified that were prioritized based on the sources of information and the opinion of different interest groups, being above the average of mentions for each source.